Benefits of Indirect Observation

February 21, 2012 in Customer Behavior, Demand Generation, Processes, Product/Market Fit

According to Laura Johnson, even indirect observation is a very useful tool for determining consumer product viability. By having your customers document immediate reactions with your products, you are able to gain a wealth of consumer insights data.

The Top 5 ways indirect observation can benefit your company:

1. Tap into areas of your customers’ thoughts that are generally unobserved.
2. Make your customers feel that they are playing an integral part in your product development and innovation. A sense of involvement gives customers a feeling of belonging and loyalty.
3. Researchers gain insights with consumer data they might not have expected. More fodder is created for future observation projects.
4. Your company is better able to make its services and products run parallel with your target customers’ wants and needs.
5. Your customers are able to show you their emotional thoughts with product association. This is especially beneficial because typically target customers only reveal their analytical, rational thoughts. The “why” of their purchases is revealed, and thus the foundation of a competitive business advantage is gained.

Source:, “Technology, indirect observation yield insights”, Marketing News, May 15, 2007, Pages 25 and 27

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Risk Taking? Create A Product Instead.

February 17, 2012 in Processes, Product/Market Fit, Risk

It is not possible to know how many products are conceived that never see the light of day, or that never make it past the “passing thought” stage. It is not even possible to know how many times people take a shot at creating a new product and fall flat on their faces. But we can probably make a good guess, and say that new product development is fraught with difficulty, and highly risky for those who choose to invest in new idea.

However, it is also one of the most gratifying experiences life has to offer. Creating a new product from scratch means having to think through the technical processes of the product itself. It means understanding, in advance, what need the product fills. It means gathering the investment dollars required to bring it to market. And it means creating and sustaining a business in order to make the product successful in the marketplace. Failure at any one of these stages will doom the product.

That said, if your product makes it, you will change the ways lives are lived. And what could be better than that?

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Fighting the Good Fight of Differentiation

January 31, 2012 in Culture, Differentiation, Innovation, Product/Market Fit

Sometimes we are victim of our own success, and such has been the case, in one respect, with the modern company. We became so adept at producing – and mass producing – goods that we the trade-off between mass producing a version of an existing product became more appealing than inventing a new one. In the process, we gave ourselves a little heartburn, in the form of runaway price competition.

In some respects, of course, this is a positive development. More consumers have been able to afford more goods than ever before. On the negative side, though, the result has meant increasing pressure on profit margin growth for companies. Price competition inevitably reaches a point at which it no longer contributes to the ongoing health of the company.

Where companies have been able to successfully combat this trend, they have done so by getting off the price competition treadmill and on to a path toward innovative new product development. These companies, thus, have changed the conversation with consumers from “hey, I’ll give it to you for 10% less than the other guy will give it to you,” to one that sound much more like, “look at this great new product that will solve real-life problems for you and make your life better. I am the only one who can give it to you, and it’s going to cost you, but it’s worth it.”

Which conversation would you rather be having?

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