Core Best Practices for Success
Years ago, a major consulting firm, Arthur Andersen, started a database of best practices for business activities. Later, after information and experience had accumulated through many years and possibly thousands of implementations, clients asked if any fundamental lessons had emerged from the more than thirty thousand pages of insight.
The response was yes, there were three things that stood out. The most successful companies were highly focused on building strong and lasting relationships with customers, they constantly improved their own businesses at all levels, and they used processes to keep those two main objectives running smoothly.
For simplicity, we’ll distill those practices down to three core words: Relationships, Proactive, and Processes.
