Years ago, a major U.S. consulting firm, Arthur Andersen, created a database of best practices for business activities. Later on, after this information and experience had seasoned through many years and possibly thousands of implementations, clients asked the firm if there were any fundamental lessons, or principles, that had emerged from the more than thirty-thousand pages of accumulated knowledge.

The response was, yes, there were three things that stood out: the most successful companies constantly search for a better way to do things, they develop deep relationships with stakeholders, and they adopt a strong process view of their businesses.

For simplicity, we distill those practices down to three core words: Proactive, Relationships and Processes.

This entry was posted on Thursday, January 28th, 2010 at 7:00 am and is filed under Critical Success Factors, Culture, Thought Leaders. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.